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Refund Policy

1. Overview

Kinshippay India Private Limited is committed to ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted for services provided through our platform.​

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:​

  • Duplicate transactions due to technical errors.
  • Unauthorized transactions resulting from system errors.
  • Services not rendered as promised due to unforeseen issues.​

3. Refund Request Process

To request a refund, please:

  • Contact our support team at support@kinshippay.in within 7 days of the transaction.
  • Provide transaction details, including date, amount, and a brief description of the issue.​

4. Processing Refunds

Upon receiving a refund request, we will:​

  • Acknowledge receipt within 2 business days.
  • Investigate the claim and respond with a decision within 7 business days.
  • If approved, process the refund to the original payment method within 10 business days.​

5. Exceptions

Please note that refunds will not be provided in cases where:​

  • The service was utilized as intended.
  • The refund request is made after 7 days from the transaction date.
  • There is evidence of misuse or violation of our terms of service.​

6. Contact Us

For any questions regarding this Refund Policy, please contact: